F.A.Q.
If you encounter issues try to verify your game setup first before consulting the author.
Q. Why does my game freeze after match launch or never finishes loading?A. Using Generals on Windows Vista/7 can cause game freezes. Run the game as Administrator and in Windows XP compatibility mode to avoid issues. This issue is not GenTool specific, but GenTool can increase the chances for this issue. Additionally some AntiVirus/Security/Firewall programs such as McAfee, Kaspersky or similar can cause this issue. Uninstall those programs if necessary and test their influence on Generals' connectivity.
Q. Why does my game crash on start?A. If the game quits with a
"Technical Difficulties" error, then install the Visual C++ 2008 Redistributable Package (x86). If the game quits with a
"DirectX 8.1" or
"File corruped" error, then remove software that messes with debugging features, such as BitDefender, AVG AntiVirus and similar software. On
Windows Vista and higher you can also try to lower the User Account Control (UAC) setting. If you play on
Windows 8, don't run Generals as Administrator and uncheck all settings from the compatibility properties of Generals.exe
Q. Why are all online games greyed out and show a version mismatch with Generals from The Ultimate Collection?A. Unfortunately that game executable contains some flaws which cause a permanent version mismatch with original Generals. You can fix it by replacing your bad Generals.exe with the
original Generals.exe. GenTool 6.1 is compatible with both, but it is likely that newer GenTool versions no longer support Generals from The Ultimate Collection.
Q. Why do I have a black screen when I start the game?A. Using a cracked game.dat can cause a black screen. Refrain from using unofficial or modified game files, including cheats.
Q. Why does the game crash when I attempt to quit the game?A. It is not yet clear what exactly causes this. It can be random on low-spec machines or caused by other programs who interact with the game, such as X-Fire.
Q. Why does Upload Mode show "could not copy replay" every time?A. Turn off the RepInfo R.A.S.E feature. Make sure your storage device is set to a valid harddrive letter in GenTool menu. Remove "Read-Only" properties from the Generals/Zero Hour folder in "My Documents".
Q. Why does Upload Mode show "login failure" every time?A. Upload Mode may not work on the Gameranger network, or the file server is temporarily unavailable.
Q. What does it mean when my Anti Virus program warns about d3d8.dll while unpacking?A. Possible detections from virus scanners are false positives and can be ignored.
Q. Why is the Windows clock set incorrectly everytime I start my game?A. GenTool asks an Internet Server for the correct time and changes the Windows Clock if necessary. Make sure your Windows Clock has the correct Time Zone and Daylight Saving settings.
Q. What can I do if I still have problems?A. Send found issues or ideas as private message to
xezon, and you will be contacted in due time.
