Frequently Asked Questions
If you encounter issues try to verify your game setup first before consulting the author.Q. Why can't I log in online?A.
Using Generals on Windows Vista/7/8 can cause connection issues. Run the game as Administrator and in Windows XP compatibility mode to avoid issues. This issue is not GenTool specific, but GenTool can increase the chances. Also check your Online IP in the Options menu of the game. You must select the IP Address of your Internet Adapter.Q. Why does my game freeze on match start or never finishes loading?A.
Using Generals on Windows Vista/7/8 can cause game freezes. Run the game as Administrator and in Windows XP SP 3 compatibility mode to avoid issues. This issue is not GenTool specific, but GenTool can increase the chances. Additionally some AntiVirus/Security/Firewall programs such as McAfee, Kaspersky or similar can cause this issue. Uninstall those programs if necessary and test their influence on Generals' connectivity.Q. Why does my game crash on start?A.
If the game quits with a "Technical Difficulties"
error, then install the Microsoft Visual C++ 2008 Redistributable Package (x86)
. If you use Origin, then disable Origin > Application Settings > Origin In Game > Enable Origin In Game
. If the game quits with a "DirectX 8.1"
or "File corruped"
error, then remove software that messes with debugging features, such as BitDefender, AVG AntiVirus and similar software. On Windows Vista
and higher you can also try to lower the User Account Control (UAC) setting.Q. Why do my buildings explode 30 seconds after match start?A.
Your game key was not correctly copied into your Windows Registry. Uninstall the game and run the installer as Administrator and in Windows XP compatibility to the point where you enter your serial key. Enter the key and click Next once
. Open Windows Registry (WINKEY+R, regedit) and browse to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Electronic Arts\EA Games\Command and Conquer Generals Zero Hour\ergc
. Modify the string value containing your serial key by adding the minus between the number sections. Finish the installation.Q. Why does my mouse stutter all the time with Windows 8?A.
This issue is caused by Microsoft introduced with Windows 8
. Please read these instructions
to tackle the issue. If Windows' solution does not help, consider to run the game in windowed mode. If you run the game through GameRanger, enable windowed mode with Generals Proxy Launcher
.Q. Why do I have a black screen when I start the game?A.
Using a cracked game.dat can cause a black screen. Refrain from using unofficial or modified game files, including cheats.Q. Why does the game crash when I attempt to quit the game?A.
EngineBrowser.dll does not work correctly on Vista and higher. Use Windows XP SP3 Compatibility to avoid crashes.Q. Why is www.gentool.net not accessible and why does Upload Mode not work?A.
Your Internet Service Provider may not serve required DNS entries. In doubt, try to use a different DNS server, for example Google DNS
.Q. Why does Upload Mode show "could not copy replay" every time?A.
Turn off the RepInfo R.A.S.E feature. Make sure your storage device is set to a valid harddrive letter in GenTool menu. Remove "Read-Only" properties from the Generals/Zero Hour folder in "My Documents".Q. What does it mean when my Anti Virus program warns about d3d8.dll while unpacking?A.
Possible detections from virus scanners are false positives and can be ignored.Q. What can I do if I have other problems?A.
Send your issues as private message to xezon
, and you will be contacted in due time.