If you encounter issues try to verify your game setup first before consulting the author.Q. Why can't I log in online?A.
Using Generals on Windows Vista/7/8 can cause connection issues. Run the game as Administrator and in Windows XP SP 3 compatibility mode to avoid issues. This issue is not GenTool specific, but GenTool can increase the chances.Q. Why does my game freeze on match start or never finishes loading?A.
Using Generals on Windows Vista/7/8 can cause game freezes. Run the game as Administrator and in Windows XP SP 3 compatibility mode to avoid issues. This issue is not GenTool specific, but GenTool can increase the chances. Additionally some AntiVirus/Security/Firewall programs such as McAfee, Kaspersky or similar can cause this issue. Uninstall those programs if necessary and test their influence on Generals' connectivity.Q. Why does my game crash on start?A.
If the game quits with a "Technical Difficulties"
error, then install the Microsoft Visual C++ 2008 Redistributable Package (x86)
. If you use Origin, then disable Origin > Application Settings > Origin In Game > Enable Origin In Game
. If the game quits with a "DirectX 8.1"
or "File corruped"
error, then remove software that messes with debugging features, such as BitDefender, AVG AntiVirus and similar software. On Windows Vista
and higher you can also try to lower the User Account Control (UAC) setting.Q. Why does my mouse stutter all the time with Windows 8?A.
This issue is caused by Microsoft introduced with Windows 8
. Please read these instructions
to tackle the issue. If Windows' solution does not help, consider to run the game in windowed mode. If you run the game through GameRanger, enable windowed mode with Generals Proxy Launcher
.Q. Why are all online games greyed out and show a version mismatch with Generals from The Ultimate Collection?A.
Unfortunately that game executable contains some flaws which cause a permanent version mismatch with original Generals. You can fix it by replacing your bad Generals.exe with the original Generals.exe
. GenTool 6.1 is compatible with both, but it is likely that newer GenTool versions no longer support Generals from The Ultimate Collection.Q. Why do I have a black screen when I start the game?A.
Using a cracked game.dat can cause a black screen. Refrain from using unofficial or modified game files, including cheats.Q. Why does the game crash when I attempt to quit the game?A.
Please inform the author if it happens often.Q. Why does Upload Mode show "could not copy replay" every time?A.
Turn off the RepInfo R.A.S.E feature. Make sure your storage device is set to a valid harddrive letter in GenTool menu. Remove "Read-Only" properties from the Generals/Zero Hour folder in "My Documents".Q. What does it mean when my Anti Virus program warns about d3d8.dll while unpacking?A.
Possible detections from virus scanners are false positives and can be ignored.Q. What can I do if I have other problems?A.
Send your issues as private message to xezon
, and you will be contacted in due time.