Explore GameReplays...

CNC Zero Hour

Gentool can not upload

Reply to this topic Start new topic
# 1ronin13 Jan 14 2021, 13:46 PM
Hello

after update, Gentool can not upload anything , that was work fine before

screen shot :

IPB Image


As shown in the screen shot , Remains in Uploading... I waited many minutes but can not upload ,


I changed windows , reinstall game , reinstall Gentool all version , disable Antivirus and ... also my internet connection is good
Reply from 8.8.8.8: bytes=32 time=65ms

but problem still not fix .

give me solution pls

thank you

Posts: 8


+
# 2xezon Jan 14 2021, 14:38 PM
Where are you located?

Posts: 22,376

Clan: MENTAL

Game: CNC Zero Hour


+
# 3ronin13 Jan 14 2021, 15:01 PM
QUOTE(xezon @ Jan 14 2021, 14:38 PM) *

Where are you located?


Hello sir, happy to hear you, i subscribed your YouTube from many years ago

I am from iran ,

also I did test that with VPN but could not upload gt

help me pls fix this problem

other players thinking i am mh cz i can not upload gt sad.gif

thank your for your support

This post has been edited by ronin13: Jan 14 2021, 15:07 PM

Posts: 8


+
# 4xezon Jan 14 2021, 15:20 PM
This appears to be common situation in Iran. You are not the first to report this. There must be something in Iran Network that makes this happen.

Posts: 22,376

Clan: MENTAL

Game: CNC Zero Hour


+
# 5ronin13 Jan 14 2021, 16:04 PM
QUOTE(xezon @ Jan 14 2021, 15:20 PM) *

This appears to be common situation in Iran. You are not the first to report this. There must be something in Iran Network that makes this happen.


so there is not any solution for this problem ?

maybe fix in new update ?

Posts: 8


+
# 6McNuBtY Jan 14 2021, 16:44 PM
@xezon: maybe patch GenTool to encrypt or obfuscate replays before upload, then decrypt/deobfuscate on server?

Posts: 113

Game: CNC Zero Hour


+
# 7xezon Jan 14 2021, 20:51 PM
http://www.gentool.net/data/2021_01_Januar...c_D7DC3A513194/

Posts: 22,376

Clan: MENTAL

Game: CNC Zero Hour


+
# 8ronin13 Jan 15 2021, 12:28 PM
QUOTE(xezon @ Jan 14 2021, 20:51 PM) *



Ye, I tried some VPN protocol, all did not work except OPEN VPN.

I used OPEN VPN and Gentool could upload and worked fine.

I am guessing Gentool server/host block IPs from iran, cz when connected with OPENVPN problem fixed.

pls check that if possible , cz VPN Reduces speed of internet connection and game will be laggy.

Thank you


Posts: 8


+
# 9Reddev32 Jan 15 2021, 23:53 PM
HI Ronin,

There are no blocks on the server to cause this.

Please do "tracert gentool.net" in command prompt
Can you also PM me your global IP address so i can do a few ping check from the server itself.

Many thanks
Reddev32.

Posts: 1,252

Game: Supreme Commander 2


+
# 10ronin13 Jan 16 2021, 20:17 PM
QUOTE(Reddev32 @ Jan 15 2021, 23:53 PM) *

HI Ronin,

There are no blocks on the server to cause this.

Please do "tracert gentool.net" in command prompt
Can you also PM me your global IP address so i can do a few ping check from the server itself.

Many thanks
Reddev32.



Hello mr Reddev32

this is tracert gentool.net with and withoute VPN connection :


QUOTE

with VPN CONNECTION:

Tracing route to gentool.net [78.129.191.73]
over a maximum of 30 hops:

1 349 ms 301 ms 381 ms 10.8.3.1
2 296 ms 297 ms 303 ms cawmedia.net [66.115.147.253]
3 310 ms 313 ms 315 ms 104.200.132.136
4 323 ms 320 ms 325 ms te0-2-1-12.nr51.b049936-1.yvr01.atlas.cogentco.com [38.142.1.209]
5 335 ms 335 ms 333 ms be3702.rcr21.yvr01.atlas.cogentco.com [154.24.61.69]
6 344 ms 341 ms 339 ms be3238.ccr21.sea02.atlas.cogentco.com [154.54.1.5]
7 357 ms 358 ms 361 ms be2085.ccr21.slc01.atlas.cogentco.com [154.54.2.198]
8 372 ms 370 ms 367 ms be3037.ccr21.den01.atlas.cogentco.com [154.54.41.146]
9 371 ms 373 ms 368 ms be3035.ccr21.mci01.atlas.cogentco.com [154.54.5.90]
10 378 ms 377 ms 377 ms be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
11 371 ms 372 ms 384 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
12 379 ms 381 ms 389 ms be2878.ccr21.alb02.atlas.cogentco.com [154.54.26.130]
13 385 ms 382 ms 381 ms be3599.ccr31.bos01.atlas.cogentco.com [66.28.4.238]
14 436 ms 438 ms 437 ms be2099.ccr41.lon13.atlas.cogentco.com [154.54.82.33]
15 436 ms 438 ms 439 ms be3487.ccr51.lhr01.atlas.cogentco.com [154.54.60.6]
16 438 ms 441 ms 443 ms be3671.agr21.lhr01.atlas.cogentco.com [130.117.48.138]
17 441 ms 443 ms 438 ms be5.asr01.ld5.as20860.net [149.11.166.210]
18 444 ms 441 ms 441 ms be100.asr01.thn.as20860.net [62.128.218.1]
19 441 ms 442 ms 441 ms be10.asr01.dc5.as20860.net [130.180.202.45]
20 441 ms 440 ms 437 ms 1717.g1.1ug.dc5.as20860.net [87.117.210.26]
21 438 ms 441 ms 441 ms gentool.net [78.129.191.73]


QUOTE

without VPN , with my own internet (that have problem with upload gentool data)

Tracing route to gentool.net [78.129.191.73]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * 182 ms 208 ms 172.18.15.208
3 109 ms 115 ms 160 ms 172.18.15.193
4 * 47 ms 46 ms 172.22.133.25
5 * * 45 ms 172.18.205.249
6 * 47 ms 46 ms 172.16.0.185
7 * * * Request timed out.
8 70 ms 48 ms 48 ms 172.16.0.150
9 51 ms 48 ms 47 ms 10.201.177.145
10 48 ms 47 ms 48 ms 10.21.211.20
11 47 ms 46 ms 47 ms 10.21.211.20
12 62 ms 59 ms 65 ms 85.132.90.153
13 * * * Request timed out.
14 * 98 ms 96 ms msk-m9-cr3.irb-2500.rascom.as20764.net [81.27.252.218]
15 99 ms 96 ms 119 ms mskn18ra.transtelecom.net [188.43.228.198]
16 * * * Request timed out.
17 * * * Request timed out.
18 * 149 ms 150 ms be100.asr01.thn.as20860.net [62.128.218.1]
19 151 ms 151 ms 148 ms be10.asr01.dc5.as20860.net [130.180.202.45]
20 * * 145 ms 1717.g1.1ug.dc5.as20860.net [87.117.210.26]
21 149 ms 146 ms 149 ms gentool.net [78.129.191.73]


I sent to you my global IP address in PM ,

thank you

Posts: 8


+
# 11Reddev32 Jan 16 2021, 21:34 PM
QUOTE(ronin13 @ Jan 16 2021, 20:17 PM) *

Hello mr Reddev32

this is tracert gentool.net with and withoute VPN connection :
I sent to you my global IP address in PM ,

thank you


I believe i may have found the issues but i cant do anything about it. So on VPN you are bypassing a server hop (85.132.90.xxx) both you and -Marie- when im doing trace backs to your IP address its timing out at that step.

One difference is i can ping Marie back but I'm get no response pinging your Global IP Ronin13.

I will check the FTP/firewall logs to see if i can see data been sent to us that would mirror file uploads in the next few days.

Posts: 1,252

Game: Supreme Commander 2


+
# 12ronin13 Jan 16 2021, 22:34 PM
QUOTE(Reddev32 @ Jan 16 2021, 21:34 PM) *

I believe i may have found the issues but i cant do anything about it. So on VPN you are bypassing a server hop (85.132.90.xxx) both you and -Marie- when im doing trace backs to your IP address its timing out at that step.

One difference is i can ping Marie back but I'm get no response pinging your Global IP Ronin13.

I will check the FTP/firewall logs to see if i can see data been sent to us that would mirror file uploads in the next few days.


well Thank you so much for your attention.

when you have free time, fix this issue pls

as you see in this post @xezon said '' you are not the first to report this from IRAN ''
https://www.gamereplays.org/community/index...=10376014&#

thank you

Posts: 8


+
# 13Reddev32 Jan 26 2021, 19:39 PM
So after investigating this. There is no server or network issue on the server. the Server is not getting the file transferred to it. Most likey an ISP block happening.

Posts: 1,252

Game: Supreme Commander 2


+
# 14^iCeCrOwN^ Jan 31 2021, 08:15 AM
Dear,

I am getting the same issues but from Malaysia.

The following appears when I put in the tracert in command prompt:
Tracing route to gentool.net [78.129.191.73]
over a maximum of 30 hops:

Tracing route to gentool.net [78.129.191.73]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms MAXISGATEWAY [192.168.1.254]
2 35 ms 40 ms 37 ms 10.105.192.1
3 * * * Request timed out.
4 35 ms 35 ms 38 ms 58.71.243.49
5 * * * Request timed out.
6 35 ms 58 ms 35 ms 58.71.241.105
7 * * * Request timed out.
8 * * * Request timed out.
9 38 ms 36 ms 35 ms 172.22.144.146
10 37 ms 36 ms 37 ms ae-9.r20.kslrml02.my.bb.gin.ntt.net [203.78.193.237]
11 47 ms 37 ms 37 ms ae-1.r21.kslrml02.my.bb.gin.ntt.net [129.250.7.43]
12 43 ms 45 ms 42 ms ae-8.r23.sngpsi07.sg.bb.gin.ntt.net [129.250.2.168]
13 * 198 ms * ae-17.r31.tokyjp05.jp.bb.gin.ntt.net [129.250.2.243]
14 216 ms 218 ms * ae-4.r25.lsanca07.us.bb.gin.ntt.net [129.250.3.193]
15 216 ms 216 ms 217 ms ae-5.r01.lsanca20.us.bb.gin.ntt.net [129.250.6.49]
16 216 ms 218 ms 215 ms ae52.zayo.ter1.lax12.us.zip.zayo.com [64.125.14.4]
17 * * * Request timed out.
18 236 ms 235 ms 238 ms ae21.mpr1.slc2.us.zip.zayo.com [64.125.26.19]
19 236 ms * 235 ms ae4.mpr2.slc2.us.zip.zayo.com [64.125.26.165]

I have not had this issue back in December, but I think since I updated to version 8.3 only.

Posts: 1,411

Game: CNC Zero Hour


+
# 15^iCeCrOwN^ Feb 4 2021, 10:36 AM
Apologies to double post here, but is there anyone that can assist? It would be greatly appreciated.

Posts: 1,411

Game: CNC Zero Hour


+
# 16Reddev32 Feb 7 2021, 11:54 AM
Do you have any issues accessing the gentool website?

Posts: 1,252

Game: Supreme Commander 2


+
# 17^iCeCrOwN^ Feb 13 2021, 06:35 AM
Hi Reddev32,

Not sure what has changed, but Gentool has resumed uploading to the website. There was no issue before, but for me the case is closed (at least for now). Thanks again for your attention to this.

Posts: 1,411

Game: CNC Zero Hour


+
# 18Reddev32 Feb 13 2021, 13:52 PM
QUOTE(^iCeCrOwN^ @ Feb 13 2021, 06:35 AM) *

Hi Reddev32,

Not sure what has changed, but Gentool has resumed uploading to the website. There was no issue before, but for me the case is closed (at least for now). Thanks again for your attention to this.

That's great news smile.gif. Nothing from our end has changed.

Posts: 1,252

Game: Supreme Commander 2


+
# 19ronin13 Mar 6 2021, 20:36 PM
hello ,
yes its fixed for me, with without any changed
uploading is working fine now

thank you for your attention

Posts: 8


+
# 20FiRe^ArM Mar 6 2021, 21:10 PM
QUOTE(ronin13 @ Mar 7 2021, 02:06 AM) *

hello ,
yes its fixed for me, with without any changed
uploading is working fine now

thank you for your attention

Wait, what?
Uploading is disabled atm. How is it working for you?

Posts: 2,431

Clan: WbG

Game: CNC Zero Hour


+

1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)