Frequently Asked Questions
If you encounter issues try to verify your game setup first before consulting the author.Q. Why does Generals not start?A.
CNC Online Launcher is not compatible with Generals Zero Hour Origin version. Remove the CNC Online Launcher and install GenTool instead. When using Origin, make sure to disable Origin In Game
for Generals and Zero Hour by right-clicking the game icon in Origin and selecting Game Properties...Q. Why does Generals crash on start?A.
If the game exists with a "Technical Difficulties"
error, then install the Microsoft Visual C++ 2008 Redistributable Package (x86)
. If you use Origin, then disable Origin > Application Settings > Origin In Game > Enable Origin In Game
. If the game quits with a "DirectX 8.1"
or "File corruped"
error, then remove software that messes with debugging features, such as BitDefender, AVG AntiVirus and similar software, or add an exception/exclusion command in the Anti Virus for the game install directory. On Windows Vista
and higher you can also try to lower the User Account Control (UAC) setting.Q. Why do I have a black screen when I start the game?A.
Using a cracked game.dat can cause a black screen. Refrain from using unofficial or modified game files, including cheats.Q. Why can't I log in online?A.
Using Generals on Windows Vista/7/8 can cause connection issues. Run the game as Administrator and in Windows XP compatibility mode to avoid issues. This issue is not GenTool specific, but GenTool can increase the chances. Also check your Online IP in the Options menu of the game. You must select the IP Address of your Internet Adapter.Q. Why is the 1v1 lobby empty?A.
Check the 2v2 lobby too. Regular players are there.Q. When the match loads, why can I not connect to other players?A.
Some firewall on your network is blocking traffic. Open all ports for Generals in your Windows Firewall and Router.Q. Why does my game freeze on match start or never finishes loading?A.
Using Generals on Windows Vista/7/8 can cause game freezes. Run the game as Administrator and in Windows XP SP 3 compatibility mode to avoid issues. This issue is not GenTool specific, but GenTool can increase the chances. Additionally some AntiVirus/Security/Firewall programs such as McAfee, Kaspersky or similar can cause this issue. Uninstall those programs if necessary and test their influence on Generals' connectivity.Q. Why do my buildings explode 30 seconds after match start?A.
Your game key was not correctly copied into your Windows Registry. Uninstall the game and run the installer as Administrator and in Windows XP compatibility to the point where you enter your serial key. Enter the key and click Next once
. Open Windows Registry (WINKEY+R, regedit) and browse to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Electronic Arts\EA Games\Command and Conquer Generals Zero Hour\ergc
. Modify the string value containing your serial key by adding the minus between the number sections. Finish the installation.Q. Why does the game drop FPS so much?A.
Disable Origin In Game
by right-clicking the game icon in Origin and selecting Game Properties...Q. Why does my mouse stutter all the time with Windows 8?A.
This issue is caused by Microsoft introduced with Windows 8
. Please read these instructions
to tackle the issue. If Windows' solution does not help, consider to run the game in windowed mode. If you run the game through GameRanger, enable windowed mode with Generals Proxy Launcher
.Q. Why does the game crash when I attempt to quit the game?A.
EngineBrowser.dll does not work correctly on Vista and higher. Use Windows XP SP3 Compatibility to avoid crashes.Q. Why is www.gentool.net not accessible and why does Upload Mode not work?A.
Your Internet Service Provider may not serve required DNS entries. In doubt, try to use a different DNS server, for example Google DNS
.Q. Why does Upload Mode show "could not copy replay" every time?A.
Turn off the RepInfo R.A.S.E feature.Q. What does it mean when my Anti Virus program warns about d3d8.dll while unpacking?A.
Possible detections from virus scanners are false positives and can be ignored.Q. What can I do if I have other problems?A.
Send your issues as private message to xezon
, and you will be contacted in due time.